FLIR Security Product Warranties

FLIR Visible Support NVRs, DVRs, Analog & IP CCTV Cameras)

Product Warranties: 
DVR Warranty
NVR Warranty
Pinnacle Camera Warranty
Echelon Camera Warranty
Summit Camera Warranty

Repair Services: 
For product that is still under warranty, please contact FLIR Visible Tech Support at 1-866-816-5919 or
For repair of a FLIR Visible product that is out of warranty, please contact our authorized repair center:


Rani Electronics
777 S Central Exwy, Suite #1G
Richardson, TX 75080
Contact: Tai Kundawala, Owner/Service Manager
Phone: 972-235-2001
Fax: 972-235-2258
Email :

75 Bloomingdale Avenue
Hicksville, NY 11801
Phone: 516-931-7617
Fax: 516-433-0607


Video Experts CCTV Service
400 Matheson Blvd. East, Unit 5
Mississauga, ON L4Z 1N8
Phone: 1-800-722-3973
Fax: 1-866-797-2288

Video Experts CCTV Service
145 Rue Barr, Unit 2
St. Laurent, QC H4T 1W6
Phone: 1-800-722-3973
Fax: 1-866-797-2288


Internet Alert - A warning to our valued customers

FLIR Professional Security products are sold exclusively through installing dealers and integrators who purchase FLIR products from Authorized Distributors. These professional dealers and integrators provide exceptional installing, as well as post-sales and service support for FLIR products.

Please be advised that only FLIR products purchased through an Authorized Distributor will be eligible for any warranties. FLIR will not honor any warranty for FLIR Professional Security products purchased from an Internet distributor that is not an Authorized Distributor.

Be aware that unauthorized Internet distributors often offer a warranty on a FLIR product to unsuspecting customers that is not valid. These products are not covered under any manufacturer’s warranty. We urge you to use caution when purchasing FLIR Professional Security products through unauthorized Internet distributors. Please check the complete list of FLIR Authorized Distributors here.